FAQs

1. What is a serviced apartment?

A serviced apartment is a fully furnished accommodation available for short-term or long-term stays. It offers amenities and services similar to a hotel, such as housekeeping, but with the added convenience of a private kitchen and more living space.

​

2. What are the benefits of staying in a serviced apartment?

Serviced apartments provide a more home-like environment, with extra space, a fully equipped kitchen, and flexibility in terms of length of stay. They are also often more cost-effective than hotels for extended stays and offer more privacy and comfort.

​

3. Who typically stays in serviced apartments?

Serviced apartments cater to business travelers, expatriates, families, and tourists looking for short-term or long-term accommodations. They are ideal for those who want more space and amenities than a standard hotel room offers.

​

4. What is included in a serviced apartment?

Most serviced apartments come fully furnished and include:

• A bedroom, living area, and bathroom

• A fully equipped kitchen or kitchenette

• Utilities (electricity, water, and Wi-Fi)

• Regular housekeeping

• Linen and towel changes

• Access to additional facilities like gyms, pools, or lounges (depending on the property)
   

5. How long can I stay in a serviced apartment?

Stay duration can range from a few days to several months or even longer. Most properties offer flexible rental options, making them suitable for both short-term and long-term stays.
 

6. Are serviced apartments more cost-effective than hotels?

Yes, serviced apartments are usually more cost-effective for longer stays due to reduced nightly rates and the availability of a kitchen for self-catering. They can also help save costs on laundry and dining out.
 

7. Do serviced apartments have kitchens?

Yes, most serviced apartments feature a fully equipped kitchen or kitchenette, including appliances such as a stove, microwave, refrigerator, and basic utensils, allowing guests to cook their own meals.

​

8. Do serviced apartments provide housekeeping services?

Yes, serviced apartments typically include regular housekeeping services, such as cleaning, linen changes, and replenishment of toiletries. The frequency of cleaning may vary depending on the property and the guest's preferences.

​

9. Are serviced apartments pet-friendly?

Some serviced apartments are pet-friendly, but policies vary by property. It’s best to check with the property in advance if you plan to bring a pet.

​

10. What amenities can I expect in a serviced apartment?

In addition to the standard amenities like Wi-Fi, TV, and air conditioning, many serviced apartments offer access to facilities such as gyms, swimming pools, parking, laundry services, and even business centers.

​

11. Can I have guests over?

Yes, most serviced apartments allow guests, but it’s advisable to check the property’s guest policy regarding overnight stays or the number of visitors allowed.

​

12. Is there a minimum or maximum stay requirement?

Minimum and maximum stay requirements vary by property. Some serviced apartments allow stays as short as one night, while others might have a minimum stay requirement of a week or month. Long-term stays usually have no maximum limit.

​

13. How do I book a serviced apartment?

You can book a serviced apartment through various channels, such as the property’s website, travel agencies, or specialized serviced apartment booking platforms. Some also accept bookings via phone or email.

​

14. Are utilities and Wi-Fi included in the rent?

Yes, most serviced apartments include utilities like electricity, water, and Wi-Fi in the rental cost. Always check with the property to confirm what’s included in the rental package.

​

15. Do I need to pay a deposit?

Some serviced apartments may require a deposit for longer stays, which is usually refundable upon check-out, provided there are no damages or outstanding charges.

​

16. Can I cancel or modify my booking?

Cancellation and modification policies vary by property and booking platform. It’s best to review the specific property’s cancellation policy before booking or inquire directly with the property.

​

17. What is the check-in and check-out process?

The check-in and check-out process is usually similar to a hotel, with designated times for both. However, some serviced apartments may offer flexible options for longer-term guests. Always confirm the details with the property before arrival.

​

18. Do serviced apartments have a 24/7 reception?

While some serviced apartments have a 24/7 reception or concierge service, others may have limited hours of operation. Check with the specific property to understand their service hours.

​

19. What should I do if I need maintenance support?

Most serviced apartments have a maintenance team or contact number available for guest support. If you encounter any issues, you can usually reach out to the reception or management for assistance.

​

20. Are serviced apartments safe?

Yes, most serviced apartments prioritize safety and security, often featuring CCTV, secure access points, and on-site staff. It’s always advisable to review the property’s safety features before booking.